Refund policy

Refund / Return Policy

1. Eligibility for Replacement / Refund

• We only accept claims for damaged products during shipping.
  
  
• You must report any damage within 24 hours of delivery.
  
  
• For a valid claim, an unboxing video is mandatory (show the entire packaging being opened from the beginning with complete view of intact package, without cuts and edits).
  
  
• We do not offer refunds simply because you “changed your mind”.
  
  

2. Return Process

• If the product is eligible for replacement, you need to courier the item back to us (we currently do not offer pickup).
  
  
• Use a reliable courier service and pack the item carefully to avoid further damage.
  
  
• Once we receive and inspect the returned item, we will process the replacement.
  
  

3. Replacement

• Upon successful verification of damage, we will replace the damaged item with the same product if it is available in stock .If not,you can choose another product of same range.
  
  
• Replacement shipping will be borne by us.
  

4. Refund

• If a replacement is not possible (e.g., product out of stock), we may offer a refund.
  
  
• Refund will be provided to the original payment method.
  
  
• Once a refund is approved, it may take up to 7 working days for the amount to reflect, depending on your payment processor / bank.
  
  

5. What Is Not Eligible

• Products that are used / worn / altered / not in their original condition.
  
• Claims made after 24 hours of delivery 
  
• Unboxing videos that are incomplete, have cuts, or do not clearly show the packaging and product.
  
  

6. Shipping Charges

• Shipping cost for returning a damaged product will be borne by us.
  
  
• If you request a reshipment due to your unavailability at the time of delivery (and the package returns), reshipment charges may apply.
  
  

7. Cancellation

• Once an order is placed, cancellation is not allowed.
• If there is an exceptional case, please contact us at 8592903151/ amadapetti.india@gmail.com but we cannot guarantee cancellation.
  
  

8. How to Contact Us for Returns / Refunds

• Please reach out via amadapetti.india@gmail.com / 8592903151 immediately upon noticing damage.
  
  
• Provide your order number, photos of the damage, and unboxing video as mentioned earlier.
  
  
• Wait for our confirmation and the return address before sending the product back.